@Mamadou1 Si vous comprenez mieux le français, vous pouvez généralement traduire le site web dans votre langue préférée en cliquant sur l'icône située en haut à droite de votre navigateur. Les textes d'aide de DATEV sont disponibles uniquement en allemand et en anglais. DATEV Arbeitnehmer online: Questions and Answers for Employees Language/Sprache: en de 1 About This Document This document contains questions and answers for employees about DATEV Arbeitnehmer online. 2 At a Glance: Frequently Asked Questions and Help Videos Question Answer What should I do when I get a new cell phone (smartphone)? Instructions are available here: Authenticator App Uninstalled or Smartphone Changed for Login to Arbeitnehmer online (Dok.-Nr. 1026610) I have a new employer. Can I still see my old reports? Your former employer can terminate your access to DATEV Arbeitnehmer online at any time. After that, you will no longer be able to access DATEV Arbeitnehmer online. Be sure to save your documents on your own device (e.g., smartphone or computer) beforehand. Who can answer my questions about payroll accounting? Contact your employer directly if you have questions about the information on your pay stub. Help Videos Arbeitnehmer online: An Overview of the Interface (runtime: 01:24, date published: 2022-10-31, only in German) Arbeitnehmer online: Registration for Employees (runtime: 03:39, date published: 2025-08-29) DATEV Arbeitnehmer online: Change to smsTAN for your DATEV-Konto via Smartphone (runtime: 05:53, date published: 2026-03-17) 3 Change from smsTAN to the new Authentication Method (DATEV-Konto and Authenticator App) Registration via smsTAN will be discontinued Registration with smsTAN will no longer be supported in the future. Switch the registration process to DATEV-Konto and Authenticator app. Use the conversion wizard for this. Question Answer Why is the smsTAN procedure being discontinued? The smsTAN procedure is being discontinued for security reasons. To ensure the security of your sensitive data, you will only be able to log in via a DATEV-Konto in future. Login is protected by a password and a security code from the Authenticator app. This means that proof of identity is only possible with a combination of two different and independent components (factors). How can I switch smsTAN to the new login procedure with DATEV-Konto? Instructions are available here: DATEV Arbeitnehmer online: Changing from smsTan Procedure to DATEV-Konto (doc. no. 1048066) (only in German) What do I do if I no longer have my invitation code? Restart the conversion wizard. The invitation code will be displayed again at the beginning of the conversion. Why do I need to create a new DATEV-Konto even though I have an Arbeitnehmer online account? You have now created a user account for DATEV Arbeitnehmer online. To use the new login method via the Authenticator app, you need to set up a DATEV-Konto. Once you have set up your account, you can log in with Username and password or SmartCard/SmartLogin and entering a 6-digit code from the authenticator app 4 Error Messages Question Answer What do I do if I am prompted to enter my date of birth and invitation code after logging in? Instructions are available here: You Are Prompted to Enter Your Invitation Code and Date of Birth despite Already Registering Successfully (Dok.-Nr. 1027396) What do I do if I receive error "IAM24111:416" when setting up the authenticator app? Instructions are available here: IAM24111:416 When Setting up an Authenticator App (TOTP) as a Second Security Factor for a DATEV-Konto (Dok.-Nr. 1026596) What do I do if I receive error "IAM24111:426" when logging in with the authenticator app and DATEV-Konto? Instructions are available here: IAM24111 Verification Code Invalid after Entering the Code from the Authenticator App (Dok.-Nr. 1026597) What do I do if I receive error "IAM24012:406" when logging in with the authenticator app and DATEV-Konto? Instructions are available here: IAM24012 when logging into DATEV-Konto (Dok.-Nr. 1026598) What do I do if I receive error "IAM24070:456" when registering with DATEV-Konto? Instructions are available here: IAM24070 Incorrect Code after Entering the Recovery Code (Dok.-Nr. 1026599) What do I do if I receive error "IAM24170:256" when registering with DATEV-Konto? Instructions are available here: IAM24170:256 When Registering with DATEV-Konto for Arbeitnehmer online (Dok.-Nr. 1026600) What do I do if I do not see any content or do not receive any program messages? Instructions are available here: Missing Content or Program Messages in Arbeitnehmer online (Dok.-Nr. 1025557) What do I do if I receive error 403 "Access denied"? Instructions are available here: Error 403 "Access Denied" when Logging Into DATEV Arbeitnehmer online (Dok.-Nr. 1025556) What do I do if my smsTAN arrives late or not at all? Instructions are available here: smsTAN Does Not Arrive for Login to Arbeitnehmer online (Dok.-Nr. 1026601) What do I do if I receive message DPO00011:55 or error 500? Instructions are available here: Message DPO00011:55 or Error 500 When Opening the DATEV Arbeitnehmer online Login Page (Dok.-Nr. 1026602) 5 Registering Question Answer How do I register? Instructions are available here: DATEV Arbeitnehmer online: Registration and Re-registration (Dok.-Nr. 1023878) How do I download and set up an authenticator app? Instructions are available here: DATEV-Konto: Setting up an Authenticator App for Two-Factor Authentication (Dok.-Nr. 1026604) How do I install an authenticator app on a PC? Instructions are available here: Installing the Authenticator App on PC (Dok.-Nr. 1026605) How do I enter an invitation code in an existing account? Instructions are available here: DATEV Arbeitnehmer online: Viewing payroll reports from multiple employers in DATEV Arbeitnehmer online (Dok.-Nr. 1024650) How do I complete an unfinished registration? Instructions are available here: DATEV Arbeitnehmer online: Finishing an Incomplete DATEV Account Registration (Dok.-Nr. 1025553) How can I request my recovery code by letter? Instructions are available here: Requesting a Recovery Code by Letter (Dok.-Nr. 1026606) How can I view documents from multiple employers in one account? Instructions are available here: DATEV Arbeitnehmer online: Viewing payroll reports from multiple employers in DATEV Arbeitnehmer online (Dok.-Nr. 1024650) What do I do if my invitation code is expired? Contact your employer if the invitation code has expired. Your employer can send you a new invitation letter. For security reasons, the invitation code is only valid for a limited amount of time. Your invitation letter will tell you how long the invitation code is valid for. What do I do if I have lost my invitation letter? Contact your employer. Your employer can send you a new invitation letter. When the new invitation letter is sent, the code in the old invitation letter becomes invalid. Why can I only register with a DATEV account in conjunction with an authenticator app? An explanation can be found here: Authenticator Apps for Registering with DATEV Arbeitnehmer online - Background (doc. no. 1027370) (only in German) 6 Logging In 6.1 smsTAN Question Answer What do I do if my access details and cell phone number for logging in with smsTAN are no longer available? Instructions are available here: DATEV Arbeitnehmer online: Problems when Logging In with smsTAN (Dok.-Nr. 1025554) What do I do if my cell phone number has changed? Instructions are available here: DATEV Arbeitnehmer online: Problems when Logging In with smsTAN (Dok.-Nr. 1025554) What do I do if I have forgotten my username or password? Instructions are available here: DATEV Arbeitnehmer online: Problems when Logging In with smsTAN (Dok.-Nr. 1025554) 6.2 Authenticator App Question Answer What do I do if I have forgotten my username or password? Instructions are available here: Username (Email Address) or Password Forgotten when Logging In Using the Authenticator App (Dok.-Nr. 1026609) What do I do if I have uninstalled the authenticator app or changed smartphones? Instructions are available here: Authenticator App Uninstalled or Smartphone Changed for Login to Arbeitnehmer online (Dok.-Nr. 1026610) What do I do if I want to change my username and password during use? Instructions are available here: Changing Your Username (Email Address) and Password When Using the Authenticator App (Dok.-Nr. 1026611) What do I do if I no longer have my recovery codes? During registration you received six recovery codes to set up Arbeitnehmer online again (e.g. if you lose your smartphone). If the recovery codes are no longer available, you must request them again. Instructions are available here: Requesting a Recovery Code by Letter (Dok.-Nr. 1026606) Can you use any authenticator app on multiple smartphones? That depends on the specific authenticator app. The authenticator apps recommended by DATEV can be used on multiple devices. Further information on the subject of installing the authenticator app: DATEV- Konto: Installing and Setting up Google Authenticator™ (Dok.-Nr. 1038965) DATEV-Konto: Installing and Setting up Microsoft Authenticator (Dok.-Nr. 1039391) 7 General Questions Question Answer What can't I see my payroll reports? If you cannot see any payroll reports, there are several reasons why this may be: Your employer has not provided any documents for you yet. Contact your employer in this case. You are using an ad blocker (such as uBlock Origin), which is preventing the correct display of the documents. In this case, check the ad blocker settings and deactivate the ad blocker for the site, if necessary. Why are my payroll reports displayed twice? According to § 130 of the German Civil Code (BGB), payroll documents which have already been received are no longer allowed to be changed or replaced after the fact. To ensure that online provision of these documents is legally compliant, payroll reports (repeat reports) are issued again when there are retrospective changes. How do I configure notifications for new payroll reports? Instructions are available here: Configuring Notifications for Payroll Reports (Dok.-Nr. 1026612) Who can answer my questions about my pay stub? Contact your employer directly if you have questions about the information on your pay stub. Can I access the payroll reports after changing employers? If your employer terminates your usage of the Arbeitnehmer online service when you change jobs, you will no longer be able to access the documents. Your former employer determines the time at which your access is terminated. Save your documents before your access is terminated. How long will the payroll documents be available in my account? The provided payroll documents are made available for as long as you receive digital payroll documents from your employer. If your employer terminates the account, you will no longer be able to access the documents in the account. The time at which your access is terminated is determined by your employer. For this reason, download your documents on a regular basis. If you are no longer able to see any payroll reports, contact your employer. Where can I find general information about authenticator apps? Information can be found here: Authenticator App (TOTP) for Two-Factor Authentication (2FA) (Dok.-Nr. 1026613) Where can I find information about data protection and data security? Information about data protection and data security in Arbeitnehmer online can be found here. Where can I find information about the storage and deletion of personal data? For information relevant to data protection within the context of the requirements of the General Data Protection Regulation (GDPR), see document Data Protection Fact Sheet – Arbeitnehmer online "Meine Abrechnungen" (Dok.-Nr. 1039885). Contact your employer to request the deletion of your access, your other personal data and your documents. Contact your employer if you have queries about your data. DATEV is not permitted to provide any information on this. 8 Contact Help for Employees Questions About Your Pay Stub Contact your employer directly if you have questions about the information on your pay stub. Technical Questions About Registration and Login Adecco is available to answer your technical questions (Monday to Friday from 9 a.m. to 5:30 p.m.). Phone: +49-800-664-8383 Contact form: Request Arbeitnehmer Online
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