Hello SW2024,
It sounds like you're trying to import a fillable PDF (created with Tungsten or Kofax) into a template management system but encountering an issue where it says, "File cannot be imported." The problem you're facing might be related to compatibility between the fillable PDF format and the VV system's template management capabilities.
Here are a few things to consider and try:
PDF Compatibility: Some systems might not support interactive PDFs (those with fillable forms) directly, especially if the template management system is expecting a specific file type or format. Try checking the file type and ensuring it's a standard PDF that doesn't rely on complex interactive elements.
Flatten the PDF: If the system struggles with fillable PDFs, one option is to flatten the PDF. This means removing any interactive fields so that it's treated as a simple, static document. You can do this by printing the form to PDF (which removes the interactivity) or using a PDF editor to flatten it.
Check File Size/Specifications: Ensure the file isn't too large or doesn't exceed any limits imposed by the template management system.
VV Compatibility Settings: Review the settings or documentation for your VV (presumably, the template management platform). There may be certain settings or plugins needed to support interactive PDFs or other complex formats.
Support: If these options don't work, contacting the support team for either Tungsten (Kofax) or the VV platform could help. They might have more detailed guidance or be able to provide an update or patch that resolves the compatibility issue.
Let me know if you need more help or clarification on any of these steps!
Best regards
