Thema "Re: DATEV "Kanzlei und Rechnungswesen"" in Installation DATEV-Programme

DATEV "Kanzlei und Rechnungswesen"

norther73 — Wed, 03 Oct 2018 11:20:07 GMT

Hello everybody

Need help. I tried to install DATEV "Kanzlei und Rechnungswesen" but got an error. Then I tried to install Zahlungsverkehr separately but got the same error about Datev Platform.

But, for example, "Lohn und Gehalt" is installed without any errors

Any suggestions? What and where to do?

Re: DATEV "Kanzlei und Rechnungswesen"

metalposaunist — Wed, 03 Oct 2018 12:34:52 GMT

What do you want? You'll try to install another DATEV PC-Client? Or ...?

If it's a completely new install, you have to go via "Installation starten". There you can select "Neuinstallation" and select all programs, you want to install. DATEV then installs all selected programs in correct order because some programs depend on other programs (i.e. DATEV Kanzlei Rechnungswesen needs DATEV Arbeitsplatz first and Zahlungsverkehr needs DATEV Rechnungswesen).

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Wed, 03 Oct 2018 13:00:47 GMT

It's WTS with Datev Client and completely new install

I did through "Installation starten", then I can select typical or custom installation (as I remember), then select programs...or I'm a stupid admin

So I will try your way in the evening...

Re: DATEV "Kanzlei und Rechnungswesen"

metalposaunist — Wed, 03 Oct 2018 13:34:00 GMT

I did through "Installation starten", then I can select typical or custom installation (as I remember), then select programs...or I'm a stupid admin

That's correct. But if it's a new install you have to check the box "Neuinstallation". Otherwise DATEV wont install anything.

Re: DATEV "Kanzlei und Rechnungswesen"

mkinzler — Wed, 03 Oct 2018 13:41:02 GMT

What does the logfile tells you?

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Wed, 03 Oct 2018 22:42:24 GMT

So I go your way. But I didn't find the checkbox "Neuinstallation", I have only "Typical (recommended option)" and "Custom" installations. And I installed applications only via Installations-Manager 4.52

"Zahlungsverkehr needs DATEV Rechnungswesen" - both of them have cross-links to each other.

And here it is - the same error.

Also Zahlungsverkehr can not be installed because of...Zahlungsverkehr.

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Wed, 03 Oct 2018 22:53:33 GMT

Log files are here - https://1drv.ms/f/s!ApZZ9SycGraLh59flBbgEmObxtXvjQ

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Wed, 03 Oct 2018 23:00:14 GMT

So what am i doing wrong?

Re: DATEV "Kanzlei und Rechnungswesen"

metalposaunist — Thu, 04 Oct 2018 05:19:02 GMT

No, that's the wrong window. You don't have to install all programs manually by rightclicking on it.

Take this way:

Klick, next.

Activate checkbox Neuinstallation and choose all programs which you want to install.

Then DATEV puts all programs to install automatically in the right install order.

Re: DATEV "Kanzlei und Rechnungswesen"

andreashofmeister — Thu, 04 Oct 2018 05:20:16 GMT

Try to run the "Servicetool" and perhaps check the red lamps.

There could be many reasons for this fault:

http://www.datev.de/dnlexom/client/app/index.html#/search

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Thu, 04 Oct 2018 21:44:30 GMT

Hi all

Another attempt to install DATEV:

1. I did deinstallation of Datev from DatevWTS via deinstnacharbeitentool.exe and rebooted the server

2. I did installation of Datev-Platform from DVD using default (recommended) settings and rebooted the server

3. I can't proceed with install of Datev-Programs because the installation source pull-down list is empty. What I missed? What's wrong?

Re: DATEV "Kanzlei und Rechnungswesen"

metalposaunist — Fri, 05 Oct 2018 06:11:21 GMT

Is network drive L: connected?

Re: DATEV "Kanzlei und Rechnungswesen"

mkinzler — Fri, 05 Oct 2018 06:25:02 GMT

Try to repair "Daten-Manager" (B0000022).

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Fri, 05 Oct 2018 06:27:53 GMT

Yep, network drive L: is connected

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Fri, 05 Oct 2018 06:46:29 GMT

OK, I will try...

Re: DATEV "Kanzlei und Rechnungswesen"

metalposaunist — Fri, 05 Oct 2018 08:18:37 GMT

Otherwise, it's easier if you contact a DATEV Systempartner to find a solution via teamviewer or other remote support tools.

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Fri, 05 Oct 2018 10:10:20 GMT

Is there a registry key or smth else by which the Datev Installer can check if there is the first-time installation or not?

Re: DATEV "Kanzlei und Rechnungswesen"

metalposaunist — Fri, 05 Oct 2018 10:18:07 GMT

Is there a registry key or smth else by which the Datev Installer can check if there is the first-time installation or not?

If you clean the registry completely by searching after DATEV and DATEVeG. There are 2 main keys: HKLM and HKCU > software.

Re: DATEV "Kanzlei und Rechnungswesen"

norther73 — Sun, 28 Oct 2018 16:27:52 GMT

Hi All

Thanks a lot for your appropriate help. The topic question was successfully resolved. The main cause of errors was faulty hardware key (SWM). After SWM replacement the Datev installation was like a piece of cake

Re: DATEV "Kanzlei und Rechnungswesen"

andreashofmeister — Sun, 28 Oct 2018 16:42:21 GMT

Thanks for your feedback!

Never mind...